APPOINTMENT SCHEDULING SOFTWARE FOR A MEDICAL CLINIC

# Healthcare

#SAAS, #PLATFORM DEVELOPMENT, #SOFTWARE DEVELOPMENT, #BESPOKE SOFTWARE, #CUSTOM SOFTWARE DEVELOPMENT, #FRONTEND, #CONSULTING (TECHNOLOGY STACK AND CLOUD SELECTION, ARCHITECTURE)

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SUMMARY:

Development of a SaaS appointment scheduling solution. Integrating medical scheduling software with an electronic health record (EHR) system. The client got to improve customer service and clinic workflow with online scheduling, automated reminders, and medical record access.

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CLIENT

NDA Protected

Mexico | 120-300 employees

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Based in Mexico, this healthcare clinic offers a SaaS solution for appointment booking. The solution streamlines the scheduling process for 120+ medical providers and their patients. Both small and large organizations can leverage this patient appointment software, which includes features such as online scheduling, automated reminders, medical records overview, reporting, and analytics. This comprehensive software enhances efficiency, improves patient satisfaction, and optimizes healthcare delivery.

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REQUEST BACKGROUND

Clinic scheduling software development

The clinic's goal was to create a medical appointment scheduling software and offer it as a SaaS solution. To achieve this, we developed a comprehensive patient scheduling system integrated with electronic health record (EHR) solutions. The SaaS appointment software would have both basic and premium subscription options.

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The main objective of the doctor appointment scheduling software development was to enable patients to make appointments online, eliminating the need for manual scheduling. To reduce no-shows, automatic reminders would be sent via SMS and email.

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Additionally, through the doctor appointment scheduling software, the clinic wanted patients to have access to their medical records, educational materials, and communication with healthcare specialists.

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The staff module of the medical appointment scheduling system would allow personnel to review records in real-time and make necessary changes. Detailed reports on patient flow, appointment trends, and clinic performance would also be provided.

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Lastly, the healthcare appointment scheduling software had to comply with industry standards and ensure the security of sensitive client data.

CHALLENGE

Medical appointment software for streamlined workflow and enhanced patient experience

Our task was to address various challenges faced by the clinic due to its outdated patient appointment system.

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Without medical scheduling software solutions, the clinic relied on manual processes, resulting in staff overload and scheduling errors due to human factors. Manual record-keeping led to overbooking and inefficient scheduling, causing patients to wait longer. Consequently, the staff experienced burnout, and customer satisfaction remained low.

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Another significant issue was the high rate of no-shows, leading to revenue loss and wasted resources. The clinic recognized that the cost of implementing medical appointment scheduling software would be far less than the losses incurred due to these issues.

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Finally, the clinic's outdated approach to communication and customer service directly impacted client engagement. To enhance patient engagement, it was necessary to automate existing processes with patient appointment scheduling software development and explore opportunities to increase user involvement.

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GOALS

1. Enhance patient engagement and reduce no-shows through automated reminders and optimized interactions using healthcare scheduling software.
2. Shorten patient wait times for staff responses by providing real-time data and optimized scheduling plans.
3. Streamline staff workload and enhance operational efficiency through automated planning and reporting features within a doctor appointment software.
4. Elevate the patient experience by offering convenient booking options and secure access to medical records via clinic scheduling software.

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SOLUTION

From manual-based booking to medical patient scheduling software

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Node.js, Django and Flask, AWS, Azure, Vue.js

15 months

6 specialists

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To resolve challenges in patient appointment scheduling, we developed innovative software that streamlines workflow and enhances customer satisfaction.

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Initially, we prepared our Software-as-a-Service (SaaS) scheduling application for public use. We opted for a cloud-based solution to ensure scalability, accessibility, and cost-effectiveness. Simultaneously, we prioritized data security for both healthcare providers and patients, implementing secure login features.

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Recognizing the need for essential functionality, we incorporated online planning tools, automated SMS and email reminders, and real-time record visibility with editing capabilities into our healthcare scheduling system.

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In addition to the SaaS model, we introduced a premium subscription option for advanced features such as medical record access, multilingual support, comprehensive reporting, and 24/7 personal assistance. To facilitate access to medical records, we integrated our patient appointment scheduling app with an electronic health record (EHR) system.

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Furthermore, we offer paid multi-user access to cater to large clinics and medical facilities with numerous employees requiring administrative privileges.

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Our team equipped the patient scheduling software with robust reporting and analytics tools. Healthcare providers can access detailed reports on patient movement, trends, and overall clinic performance through the SaaS appointment scheduling app.

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Key Features:

• Comprehensive SaaS appointment app with essential features.
• Secure clinic scheduling software with basic and premium access levels.
• Multi-language support and multi-user access capabilities.
• Integration of patient appointment booking system with an electronic health record (EHR) platform.

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OUTCOME

A STATE-OF-THE-ART SAAS HEALTHCARE SCHEDULING SOFTWARE DEVELOPMENT

• A 30% decrease in patient no-shows, resulting in fewer missed appointments and more efficient use of healthcare resources.
• A 25% reduction in average patient wait time, leading to improved patient satisfaction and a more positive healthcare experience.
• A 40% increase in the number of patients accessing their medical records through the hospital's scheduling software, empowering patients with greater control over their healthcare information and enhancing communication between patients and providers.
• Introduction of a SAAS Appointment Scheduling Software tailored for a Medical Clinic, streamlining the appointment scheduling process, optimizing clinic operations, and enhancing patient engagement.

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