LIVECHAT SOFTWARE CHATBOT DEVELOPMENT AND OPTIMIZATION

# Fintech  & Retail

#CHATBOTS, #FRONTEND, #CUSTOM SOFTWARE DEVELOPMENT, #PAYMENT SYSTEMS

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SUMMARY:

Livechat Software Chatbot Development and Code Optimisation

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CLIENT

CoBrowser

USA | 10+ employees

Independent software provider for those who are looking for a chatbot solution.

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REQUEST BACKGROUND

DEVELOPMENT ASSISTANCE

Our task was to provide comprehensive support for the ongoing live chat software development project of an existing client, covering the full stack of technology and functionality required for the platform.

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CHALLENGE

Looking for skillset

Given the relatively small size of the client's company, they encountered challenges in locating specialists with the requisite experience and skill set. These specialists were crucial for assisting the in-house team in the development of their live chat software.

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GOALS

1. Enhance the efficiency and performance of the back-end infrastructure.
2. Refresh the front-end user interface with a contemporary design and improved usability.
3. Introduce additional features and functionalities to expand the capabilities of the application.

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SOLUTION

Our development story

jQuery, Lodash, CoffeeScript, AngularJS, Jasmine, Ng-bootstrap, PHP, Symfony

3+ years

3 specialists

Our team seamlessly merged with the client's in-house team, contributing to the development of their live chat chatbot. We optimized the back-end components and modernized the front-end interface. Furthermore, we refined new functionalities and streamlined the integration process with end customers, automating it to enhance efficiency.

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OUTCOME

VICTORIOUS APP OPTIMISATION

• A 44% surge in the acquisition of new customers.
• A substantial 63% increase in revenue.
• A significant acceleration of the integration process by 36%.

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