HOSPITALITY PROPERTY MANAGEMENT SYSTEM

# Hospitality

#CUSTOM SOFTWARE DEVELOPMENT, #BACKEND, #FRONTEND, #BOOKING SYSTEMS, #DOCUMENT GENERATION, #REPORTING

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SUMMARY:

This case study showcases the development of a cutting-edge hotel property management system (PMS) software designed to enhance the operational efficiency and scalability of a property rental business. This innovative solution simplifies the booking process for customers, enabling them to make reservations effortlessly. Furthermore, it empowers property managers to stay organized and on top of their tasks, ensuring smooth and streamlined operations.

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CLIENT

NDA Protected

México | 11-50 employees

A Mexican-based property rental business that owns and manages several apartments in Mexico City and a few hotels.

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REQUEST BACKGROUND

The client in the hospitality industry recognized the limitations of their older customer relationship management (CRM) and booking systems, which hindered their operational efficiency and scalability capabilities. They required a specialized property management system tailored specifically to the unique needs of the industry.

A business operating in the hotel industry relied on Pipedrive and Airbnb to manage their apartments. As they expanded their portfolio to include hotels, operational tasks consumed a significant amount of time, leaving limited resources for further growth. Off-the-shelf hotel property management systems were no longer adequate for their evolving needs.

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The company approached us seeking a custom property management system (PMS) software that would comprehensively manage all aspects of their properties, including maintenance, pricing, reservations, payment collection, and reporting. The PMS needed to seamlessly integrate with booking channels like Airbnb and Booking.com, while also maintaining compatibility with Pipedrive for handling the sales pipeline and financial reporting.

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At Levisoft, our expertise in developing systems tailored to unique business requirements allowed us to confidently accept the challenge of creating this hotel PMS software solution.

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CHALLENGE

Unclear specifications for communication protocols between the client's hotel property management system (PMS) and Pipedrive necessitate further clarification.

Our primary challenge revolved around establishing seamless integration between the hospitality PMS and Pipedrive. Gaining clarity on the desired interaction between these two systems was crucial.

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Although our experience with Pipedrive was limited, we possessed extensive expertise in consulting with clients to elicit precise expectations for new solutions. Through a series of meetings, we successfully clarified the project requirements and were equipped to translate them into technical realities.

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GOALS

1. Develop a user-centric platform that streamlines property management, enabling property managers to efficiently oversee both properties and tenants.
2. Design a customer-oriented website equipped with seamless booking capabilities, enhancing the user experience.
3. Implement automated booking processes and real-time occupancy calendar updates, ensuring accurate availability information for potential guests.
4. Integrate the hotel software system with Pipedrive to maintain data consistency, facilitating seamless reporting.
5. Optimize Pipedrive license utilization, minimizing the number required without compromising operational efficiency.

SOLUTION

Advanced cloud-based hotel property management software streamlines business operations, enhancing efficiency and setting the foundation for sustained growth in the hospitality industry.

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Node.js, React.JS, AWS

4 months

4 specialists

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During the development of the hospitality software, we collaborated closely with the client to identify the most suitable hotel PMS features to optimize their business operations. Since they had no specific technology preferences, we leveraged our proven solutions stack.

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Adopting the scrum methodology, we implemented an iterative process that actively involved the client at each stage. By working in two-week sprints, we ensured continuous delivery of deliverables, received valuable feedback and input, and refined the solution throughout the development cycle. This approach allowed us to deliver a tailored and enhanced software solution that met the client's requirements and streamlined their business processes.

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• The property management software allows property managers to create, assign, and organize tasks for properties and rooms.
• The hotel software includes a reservations management system that integrates with all booking channels and provides up-to-date inventory information. This system enables property managers to easily check room availability and reservation dates.
• To streamline the booking process, we created an online booking engine for customers to complete reservations. This engine synchronizes with the reservations management system to ensure accurate information on room availability.
• We synchronized the property management software with booking channels like Airbnb and Booking.com to ensure our client captures all revenue streams and increases property visibility.
• The hotel PMS offers a revenue management solution that enables managers to set pricing rules based on booking date or time or opt for dynamic pricing through machine learning technology.
• Our client can easily accept popular global payment methods, including credit cards, debit cards, digital wallets, bank transfers, bank redirects, and vouchers, thanks to the integration of Stripe with the hospitality property management software.
• To provide the client with valuable insights, we incorporated built-in reporting functionalities that track data ranging from occupancy rates to price volatility. This information guides decision-making and enhances the property rental business.
• The hotel property management system seamlessly integrates with Pipedrive, creating entities on Pipedrive with every booking and updating them as needed. This integration enhances the efficiency of the hotel's operations.

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OUTCOME

GREAT OPERATIONAL EFFICIENCY AND PROFITABILITY BY THE NUMBERS

• By implementing our newly developed property management system for hotels, we have effectively streamlined our clients' workflows, leading to a 37% improvement in the company's operational efficiency.
• The enhanced operational efficiency has resulted in a significant 40% reduction in administrative costs.
• Tools such as the integrated booking engine and reservation management solution have contributed to a 30% increase in booking rates, further boosting revenue streams.
• Our expertise in hospitality property management software development enables us to deliver cutting-edge solutions that cater to the unique needs of hotels and enhance their overall performance.

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